Privacy Policy

Last updated: May 1, 2026

Introduction

Novolene ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website novolene.com and use our telehealth services.

Information We Collect

We may collect information that you provide directly to us, including:

• Personal identification information (name, email address, phone number, date of birth)
• Health information provided during evaluation (medical history, current medications, weight, BMI)
• Payment information (processed securely through Stripe; we do not store credit card numbers)
• Communication preferences and correspondence

How We Use Your Information

We use the information we collect to:

• Provide and operate our telehealth services
• Connect you with licensed medical providers for evaluation and treatment
• Process transactions and send related information
• Send you technical notices and support messages
• Respond to your comments and questions
• Develop new products and improve existing services

Health Information (HIPAA Notice)

Health information you provide is used solely for the purpose of medical evaluation and treatment by licensed healthcare providers. We implement appropriate technical and organizational measures to protect your health information in accordance with applicable federal and state regulations.

Data Sharing

We do not sell your personal information. We may share information with:

• Licensed medical providers who evaluate and treat you
• FDA-regulated compounding pharmacies that fulfill your prescription
• Payment processors (Stripe) for transaction processing
• Service providers who assist our operations (subject to confidentiality agreements)

Cookies and Tracking

We use Google Analytics to analyze website traffic and improve user experience. We do not use tracking pixels from third-party advertisers. You may opt out of Google Analytics through browser add-ons.

Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure data storage, and access controls. However, no method of transmission over the Internet is 100% secure.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at support@novolene.com.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: support@novolene.com
Phone: (213) 436-1474